Simple steps to submit a claim
When something happens, do not stress. Follow the steps below and we will guide you from reporting to settlement.
Claim process
Follow these steps to reduce delays and keep everything smooth.
Report the incident quickly
Contact us as soon as possible. We will confirm the next steps and what documents you need.
Submit required documents
Provide your policy details and any supporting reports or evidence based on the type of claim.
Assessment and verification
We review the claim, verify coverage, and may arrange inspection or request additional information.
Settlement and support
Once approved, we communicate the decision and process repair, replacement, or payment as applicable.
Need help right now?
Call us and we will tell you exactly what to do for your claim type.
Common documents
Requirements differ by product, but these are common examples.
- Policy number or certificate
- Driver licence
- Police report if required
- Photos of damage and scene
- Repair estimate from an approved garage
- Policy schedule or policy number
- Police report
- Photos or video evidence
- Inventory or list of affected items
- Fire service report if applicable
- Policy details
- Medical report or hospital documents
- Receipts for medical expenses if covered
- Claim form
- Policy details
- Travel itinerary or ticket
- Receipts and proof of loss
- Medical report if applicable
- Airline or carrier confirmation if applicable
How to avoid claim delays
Small actions can make the process faster and easier.
Ready to submit a claim?
Contact us and we will guide you step by step.